Privacy Policy

1. Overview

This Privacy Policy applies to information collected when you visit our website, create a business account, book a delivery, use our tracking system, or otherwise interact with Maple Coast Courier Inc. ("Maple Coast," "the Company"). By using our services, you consent to the collection and use of information as described in this policy.

2. Information We Collect

We collect the following categories of information:

• Contact information — name, phone number, email address, and business name (if applicable), collected when you book a delivery, register a business account, or contact us.
• Pickup and delivery details — sender and receiver names, addresses, unit numbers, access notes, and delivery instructions submitted through our booking system.
• Package information — package type, weight, dimensions, and special handling requirements (e.g. fragile, high value).
• Account and billing information — for business accounts, this may include company name, billing address, and payment details processed through our payment provider.
• Communications — messages you send us through our contact form, email, or phone, including the content of those messages.
• Website usage data — pages visited, browser type, device information, and IP address, collected automatically through standard web server logs and cookies.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill delivery bookings, including dispatching couriers and coordinating pickup and delivery;
• Provide real-time tracking and delivery status updates;
• Communicate with you about your bookings, account, or inquiries;
• Process payments and maintain billing records for business accounts;
• Improve our website, services, and customer experience;
• Comply with legal obligations and respond to lawful requests from public authorities.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects concerning you.

4. Tracking & Location Data

When you book a delivery, we assign a unique tracking number and record delivery status updates (e.g. picked up, in transit, delivered) so that you and our administrative team can monitor the shipment's progress. Couriers using our dispatch tools may have their location tracked during active deliveries for operational and safety purposes. This location data is used solely to coordinate deliveries and is not sold or shared with third parties for marketing purposes.

5. Cookies & Website Data

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use our site, and improve functionality (for example, keeping you logged into your business account). You can disable cookies through your browser settings; however, some features of our website — including account login and the booking system — may not function properly without them.

6. How We Share Information

We do not sell your personal information. We may share your information in the following limited circumstances:

• Delivery partners — for national/cross-country shipments, we share necessary sender and receiver details with our trusted courier partner network to complete delivery.
• Service providers — third parties that support our operations, such as payment processors, email delivery services, and website hosting providers, under confidentiality obligations.
• Legal requirements — where required to comply with a legal obligation, court order, or lawful request from a public authority.
• Business transfers — in connection with a merger, acquisition, or sale of assets, subject to standard confidentiality protections.

7. Data Retention

We retain booking and account information for as long as necessary to fulfill the purposes described in this policy, including ongoing business account records, billing history, and legal or tax record-keeping obligations. Contact form messages and inactive account data may be retained for a reasonable period for customer service and record-keeping purposes, after which they are securely deleted or anonymized.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction, including password hashing for account credentials and access-restricted admin systems. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights & Choices

Under PIPEDA, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Withdraw consent to certain uses of your information, subject to legal or contractual restrictions;
• Ask questions about our privacy practices or file a complaint.

To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable timeframe in accordance with applicable law.

10. Children's Privacy

Our services are intended for business and personal use by adults. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when this policy was last revised. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us: