Getting your delivery ready...
Track Shipment
logo
Home About Us Our Services Pricing Track Contact Us
604-446-4491
info@maplecoastcourier.ca
841 Royal Ave, New Westminster, BC

Frequently Asked Questions

Everything you need to know about Maple Coast Courier.
Delivery & Services6
Contact & Support3
Delivery & Services
How fast is same-day delivery?

Our standard same-day service delivers within 2–4 hours of pickup. Direct/Rush dispatches a dedicated courier immediately with no stops.

Do you deliver evenings and weekends?

Yes — evening Mon–Fri 5:30–10 PM, weekend Sat–Sun 8 AM–10 PM. Holiday service is available on request.

What is the maximum package weight?

We handle everything from a single envelope up to 200 lbs. For heavier shipments, contact us for a custom freight quote.

Do you ship outside of Vancouver?

Yes — all of Greater Vancouver and Lower Mainland for local delivery. Canada-wide shipping via our partner network covers all major cities.

Can I track my delivery in real time?

Absolutely. Every order gets a live tracking number (MCC-XXXXX). Enter it in the Track Shipment bar on the home page to see GPS location and ETA.

Can you ship across Canada?

Yes — we offer national shipping to all major Canadian cities via our trusted partner network, 1–3 business days coast to coast.

Accounts & Billing
How do I open a business account?

Click Register and fill in the short form. Our team activates your account within 24 hours — completely free to set up.

Are there any setup or monthly fees?

No — completely free. No monthly minimums, no hidden fees. You pay only for deliveries you use.

How does billing work?

Business accounts receive monthly invoices with a full breakdown. Access real-time reports and billing history through your client portal.

What payment methods do you accept?

We accept all major credit cards. Payment details are securely saved in your client portal for recurring billing.

Contact & Support
How quickly do you respond to inquiries?

Our team responds within 1 business hour Mon–Sat. Use the online chat assistant for instant answers anytime.

What is the best way to reach you?

Call 604-446-4491, email info@maplecoastcourier.ca, or use the Send a Message form on the Contact page.

Can I get a custom quote for large or special deliveries?

Absolutely — call 604-446-4491 or use the Package Calculator in your order portal for an instant estimate based on dimensions and weight.

No questions match your search. Try a different keyword, or contact us directly below.

Still have questions?

Our team responds within 1 business hour, Monday to Saturday.